Cheap Car Hire - Your questions

do we charge extra for mileage?
No, our cars are provided with unlimited mileage.

what paperwork will I need on arrival at the airport to collect my car?
You will need your credit card, driving licence and 2 forms of identity (one with photograph, i.e your passport). You will also need the voucher we send you as this MUST be exchanged for your rental car.

what is one way rental?
One way rental is where a car is collected from one location/town/country and returned to a different one. One way rental can be from your home town to an airport or the reverse. It could be collecting a car in France and dropping off in Spain. However, there may be restrictions with one way rentals in certain countries and the details should be checked at the time of booking.

is there a one way surcharge?
Yes, normally there is. The charge is not large unless you are going one way from country to country. It is not possible to go one way from the U.K. and drop in another country.

do we have to pay extra for insurance?
No, insurance is included in your rental charge, but there may be a damage excess.

what is a damage excess?
The amount of money you are responsible for if you damage the car.

can I pay an extra charge to reduce the damage excess?
Yes, this is called Collision Damage Waiver (CDW), and is a daily charge paid to reduce your liability should any accidental damage occur.

can I pay with my Switch or debit card?
Yes, you can use a payment card such as Switch or Delta but only for the booking and paying for the rental. When you collect your car, the rental office will not accept debit cards to cover the deposit, and this must be done with a Visa, Mastercard or Amex credit card in the name of the renter.

if my flight is late arriving at the airport will the staff wait?
Yes, providing that you have given us a valid flight number and that your flight is confirmed to still be arriving. An office will not wait if they normally close at 9pm and your flight was being delayed until 5am, for example, but you would be able to collect your car on the following day.

does the car come with a full tank of fuel?
Normally the tank is full and should be returned full. If the tank is not returned full and has not been "prepaid" at the start of the rental, then the local office will charge your credit card for the fuel used at the rate displayed in the local office.

is there a charge for extra drivers?
Yes, there is almost always an extra driver charge.

tyres - what happens if I have a puncture? Who pays for the new tyre?
The cost of replacing a tyre will fall with the renter, as it is the renter who drove over the object that caused the damage and not the car rental company.

can I use an International Driving Permit?
Yes, but only if accompanied by a valid licence from your country of residence.